This section provides an overview of the sections found on the home page. What appears on a user's home page depends on the user's role and permissions.

     

     

    1. Toolbar - The toolbar contains FAST shortcuts that help you navigate within FAST and access a function with just one click.
    2. Navigation Bar - The navigation bar navigates you to the desired modules/functions within FAST.
    3. My Dashboard -  Provides access to different elements of FAST functionality. 
    4. Track Activity section - Track Activity allows you to record an activity you perform. You can assign a particular code to the activity and then submit it.
    5. Search Desk: The Search Desk allows you to search for a person within a certain location. Likewise this is where a user is able to book a desk.
    6. Request Assistance Dashboard - Provides assistance statistics based on location and skill set.
    7. Requests Received chart - Provides a concise view of the volume of assistance requests received in a day.

     

    The following shows the home page details:

     

    Exploring the Toolbar

    The toolbar consists of the following shortcuts:

    1. FAST Logo: Clicking the FAST logo will always navigate you to the homepage/landing page.
    2. Expand/collapse icon: Clicking the Expand/Collapse icon will expand and collapse the page by minimising the navigation bar.
    3. Function/module shortcuts: The shortcuts will enable you to navigate to specific modules in just one click: TimeBook, WFM, Assistance, Notification, and ShiftSwap. These shortcuts will be active on the toolbar only if you have alerts or pending notifications.
    4. Role/identity: This displays the role of the user who has signed in. Click this icon to access user profile and settings.
    5. Mode: Clicking this icon allows you to switch to the sidebar or full view mode.

     

    Using Search Desk

    The Search Desk has three functions. Click the accordions to know more:

    To select an available desk, follow the steps below:
    1. Log in to your FAST account.
    2. Select Location and User from the drop-down menus then click Find.



      The floor map will be displayed. The green circles indicate that the seats are available.



    3. Click an available desk then click OK in the confirmation box. A confirmation message will appear.



    4. Select the location and the username then click Find to confirm if the desk has been assigned to the user.



    5. Check the map, the orange circle indicates that the desk has been assigned to the user.

    To change a desk, follow the steps:
    1. Log in to your FAST account.
    2. Select Location and User from the drop-down menus then click Find.



      The floor map will be displayed.

    3. Select an available seat other than your own then click OK in the confirmation box.




    4. Repeat step 2 to check if the desk has been changed. The orange circle indicate the new desk.

    To find agents in a particular location using the search desk function, follow the steps below:
    1. Log in to your FAST account.
    2. Select Location and User from the drop-down menus then click Find.



      The user's location will be shown on the floor map by a blinking red circle.



    3. Alternatively, you can hover the mouse on each desk to see which person is occupying it.

     

     

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