If you are having issues with the FAST page, refer to the resolutions below.

    The Page is Slow

    1. Check the status of your Internet connection as this may be causing the issue. If you are able to access other external sites without a problem, move to step 2.
    2. Check if anyone else on the same network is experiencing the same issue; if yes, move to step 3.
    3. Contact your FAST administrator.

    The Page Takes Time to Load at Archived Request

    If your search parameter contains a large amount of data it will slow down the loading of the page. Try limiting your search parameters, e.g., selecting shorter date ranges.

    For account login difficulties or issues, refer to the information below for a resolution.
    Unable to Log In - Awaiting Approval
    • If you are using an ATO network, make sure it is not attempting to log in with your ATO credentials. If you have the option of ‘Have an admin account? Sign in’, select this and it will allow you to use your Datacom credentials. 

    • Make sure your account is active within the instance of FAST.

    Unable to Log In - New Account Prompt
    • Log in to Correct FAST Instance - Make sure the user is logging into the correct FAST instance, e.g., DHSFAST, SNSWFAST, FAST.
    • Update account details - If you have an active account, it may be an issue with Azure Directory. In this case, change your name, email, and number for the account stored, then make a new account. Once the old account is deleted, select the new account to take the items.

    Sign In with Azure Gets Redirected to Datacom Unity

    This issue occurs when using a Datacom system and the password has been changed. Azure Directory login will attempt to use windows authentication using the incorrect details causing an error.

    To fix this, simply log out from the windows/PC then sign back in so that the system updates with the correct credentials.

    To resolve an issue with an incorrect password, take these steps:
    Local Account
    If you are experiencing issues logging in and the system is requiring a password reset, contact your FAST administrator.
    Active Directory Single Sign-On
    If using a single sign-on with Active Directory, follow your businesses process to reset your password, e.g., contacting your service desk.

    In cases of a PIN error, check the following steps: 

    1. Log in to your FAST account.

    2. Click your username then Setting(s).

    3. Click PIN Preferences.



    4. The Authentication PIN Number will be shown. If you want to amend it, click Change.

    If the prefactor is not working, follow these steps to resolve the issue:

    Ensure that the dates of prefactors have not expired (To date) or have not been set to be in effect (From date).

    If the prefactor is not working for an individual, use the CSR search to identify which prefactors an employee has been assigned to and check for any overlapping prefactor rules.

    To resolve issues with the floor map, check the resolutions below:

    Can't upload a floor map

    Ensure that the size of the map you are trying to upload is less than 1 MB in size.

    Floor map is too large/small

    The size of the floor map depends on the resolution of the image you are uploading. You have to adjust the resolution for the floor map so it will be displayed as desired.

     

     

     

     

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