FAST Assistance is the process of managing assistance requests and queries. FAST allows requestors to log assistance requests in the event they require support. These assistance requests are categorised into topics and skill-sets and then placed into a queue. FAST then enables responders to assign themselves the assistance requests in a timely and effective manner and assist the requestor. Once an assistance request is actioned, the responder will close the assistance request and have the ability to capture what happened in the request.